UNIRIDE PRIVACY POLICY
UniRide is there to connect people through transportation and bring communities together. Our privacy policy, describe information we receive from UniRide passengers and drivers, and how we use it to connect passengers with drivers and continue to improve our services.
Scope of this Privacy Policy
UniRide (“UniRide,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “UniRide Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from UniRide users (“Users”), comprised of both UniRide Passengers (“Passengers”) and UniRide drivers (including Driver applicants) (“Drivers”).
Information We Collect
Information You Provide to Us
Registration Information. When you sign up for a UniRide account, you give us your name, email address, and phone number. If you decide to sign up for UniRide using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
Payment Method. When you add a credit card or payment method to your UniRide account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. We may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our UniRide driver community, in addition to the basic registration information we ask you for your date of birth, physical address, national identity number, driver’s license information, vehicle information, car insurance information etc. We share this information with our partners who help us by running background checks on Drivers to help protect the UniRide community.
Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank account numbers and any other payment information provided by Drivers.
Information We Collect When You Use the UniRide Platform
Location Information. UniRide is all about connecting Drivers and Passengers. To do this, we need to know where you are. When you open UniRide on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Passengers with nearby Drivers, determining drop off and pick up locations. Also, if the need ever arises, our Safety team may use and share location information to help protect the safety of UniRide Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for UniRide trips.
Device Information. UniRide receives information from Users’devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
Usage Information. To help us understand how you use the UniRide Platform and to help us improve it, we automatically receive information about your interactions with the UniRide Platform, like the pages or other content you view, your actions within the UniRide app, and the dates and times of your visits.
Call and Text Information. We receive information about communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the UniRide Platform, such as those between Passengers and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow UniRide to monitor and/or record your call.
User Feedback. We want to make sure Users always have a great experience when using our services. Passengers and Drivers may rate and review each other at the end of every trip. We receive information about ratings and reviews and give Passengers information about Drivers” ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, and similar technologies to understand how you navigate through the UniRide Platform and interact with UniRide advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the UniRide Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the UniRide Platform.
Information We Collect from Third Parties
Third Party Services. If you choose to register for UniRide or otherwise link your UniRide account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background Information on Drivers. UniRide works with government departments to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
1. Connect Passengers with Drivers;
2. Provide, improve, expand, and promote the UniRide Platform;
3. Analyse how the UniRide community uses the UniRide Platform;
4. Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
5. Personalise the UniRide experience for you and your friends and contacts;
6. Send you text messages and push notifications;
7. Facilitate transactions and payments;
8. Provide you with customer support;
9. Find and prevent fraud; and
10. Respond to safety issues that may arise, including auto incidents, disputes between Passengers and Drivers, and requests from government authorities.
Additionally, we use the information we collect from Drivers for the following purposes related to driving on the UniRide Platform:
1. Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
2. Determining a Driver’s eligibility to drive for UniRide
3. Notifying Drivers about trip demand, pricing and service updates; and
4. Calculating and providing UniRide’s insurance policy and analysing usage patterns for safety and insurance purposes.
How We Share the Information We Collect
Sharing Between Users
Sharing between Passengers and Drivers. Passengers and Drivers that have been matched for a trip are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Passengers and Drivers who connect their UniRide accounts to Facebook will also be able to see their mutual Facebook friends during the trip. Drivers see the pick-up location that the Passenger has provided. Passengers see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Passengers’ ratings of Drivers are shared with Drivers on a weekly basis. Although we help Passengers and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Passenger or Driver, including sharing actual contact information with your permission.
Sharing Between UniRide and Third Parties
Third Party Services. The UniRide Platform may allow you to connect with other websites, products, or services that we don’have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the UniRide app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the UniRide Platform.
International Partners. We may partner with other ride-sharing services around the globe so Passengers can continue to find trips when they open the UniRide app abroad, and Drivers can provide services to international travellers in Zimbabwe. When we match a ride with the partner, we share the same information that is shared between matched Passengers and Drivers on the UniRide Platform. In some cases we are unable to mask your phone number if you call an international driver, so please keep that in mind before using this feature.
Other Sharing. We may share your information with third parties in the following cases:
◦ While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
◦ If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
◦ With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the UniRide community, UniRide, or the public.
◦ To comply with a legal requirement or process, including but not limited to, civil and criminal court orders or other compulsory disclosures.
◦ If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
◦ To provide information about the use of the UniRide Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
◦ Whenever you consent to the sharing.
Your Choices
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the UniRide Platform.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the UniRide Platform (such as receiving a notification that your driver has arrived).
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Passenger and Driver location is core to the UniRide Platform and without it we can’t provide our services to you.
Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your UniRide account, please contact us with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyse usage of the UniRide Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
Other
Data Security. We are committed to protecting the data of the UniRide community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the UniRide Platform, you are agreeing to this Privacy Policy and any updates we make to it
Contact Information
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our customer service team.